The first contact depends on the hazard, not a fixed contractor-first sequence. Immediate danger belongs with emergency services. Source repair, building notification, mitigation and insurance each have different roles.
Start with danger and safe access
Stay clear of electrical hazards, unstable ceilings, rising water or suspected contamination. Contact the appropriate emergency service when there is immediate danger. Do not wait for an online chat response, an insurer callback or a contractor assessment to address an emergency.
Identify the source-repair role
A plumber may be needed for a pipe or drain; HVAC and roofing concerns need the relevant trade. In a condo or apartment, follow the building’s emergency notification process too. Do not approach a wet panel or open a ceiling yourself to speed things up.
Coordinate damage assessment and insurance
Mitigation addresses affected materials and retained moisture once access is appropriate. Contact the insurer about reporting obligations under your policy. Rapid Dry’s guided assistant and forms can record information; alerts are queued only for registered staff devices, if any, and neither is a crew dispatch.